Copy of FAQ
Lenskart does not charge you for any custom duty. Depending on your country, you may be subject to custom duty on your purchase. You may refer to our link for more information https://lenskart.us/pages/return-exchange
We have a Free 14 Day return/exchange policy. You may either call us at our Toll free# 833-763-2119 (9AM-6PM EST) or you may drop us an email at "firstname.lastname@example.org" stating your reason for return/exchange along with your order number. We shall try our best to provide you with a satisfying resolution.
In case of refund, it will be initiated to the mode of payment within a given time frame.Our glasses will be picked back from the delivery location in case of return/exchange.
Due to the Worldwide pandemic crisis, we've been committed to safety and customer's satisfaction. While our order processing time remains unaffected.
We dispatch your order within 5-12 Days of order confirmation(and receipt of your prescription, if needed). Order processing takes 2-5 Days & once dispatched it will be delivered within 5-7 Business Days.
Quality is the core of the Lenskart products. Our plastic frames are made from the best quality acetate and our metal frames are made only from steel or titanium- this makes our glasses free from corrosion and breakage resistance.
We also offer 1-year Warranty on all our products, in case you have any issues you may call us at our Toll free number or email us. We'll make sure it gets resolved!
Unsure? Use our Virtual Try-on! Feature- click “Try-on” on the product page of your chosen frame and follow the instructions. You can also get a 180-degree view of yourself with your chosen frames. Share with your friends and family to find the perfect pair!
It’s perfectly fine if you don’t have your prescription handy while placing the order. Simply place the order for a product you like and provide us your prescription by attaching to the email shared by us for power confirmation or you may directly mail us your prescription at email@example.com followed by your order number.
We offer multiple options to provide your prescription to us. Once you select your frame and desired lens, you will be routed to the page where you could add your powers manually OR upload an image of your Prescription. Incase you don't have your prescription handy, we offer you to select the option for "I'll update later" and you may email us at firstname.lastname@example.org
At Lenskart, we stock all powers- simple & complex. The unique robotic technology used in our lab ensures that the most complex powers are fitted perfectly, ensuring 100% error free glasses. Our 1 Million+ customers can vouch for the precision with which we make the eyeglasses.
You need not worry if the product doesn't meet your expectations. In the rare circumstance that your glasses don’t fit properly, we make it extremely easy for you to exchange or return the frames, with lenses. If you face any difficulty you may call us at our Toll free number 833-763-2119 (9AM-6PM EST) or write to us at email@example.com
For further clarification, you may refer to our Exchange/Return policy https://lenskart.us/pages/return-exchange
At Lenskart, we offer glasses in 3 sizes- Small, Medium & Large. 95% of our customers find a Medium size frame to be of best fit.
Not sure about your frame size! First time Eyeglass user- not to worry. To ease your virtual shopping experience we have introduced Virtual Try-on Feature- click “Try-on” on the product page of your chosen frame and follow the instructions. You can also get a 180-degree view of yourself with your chosen frames.
We also have another option for you to find your frame size. Click on the link - https://lenskart.us/pages/frame-size-guide and scroll down to find out how!
Lenskart has a wide range of products which includes- Eyeglasses, Sunglasses, Computer Glasses, Reading Glasses and Kids Eyeglasses
Currently, we do not sell contact lenses on our website.
At Lenskart, we only provide non- polarized prescription sunglasses.
Absolutely! Lenskart provides 3 solid shades of Tints for Powered Sunglasses. Green, Grey & Brown.
Lenskart offers its in-house brands- Vincent Chase (VC), John Jacobs(JJ)& Lenskart Air(LA), Lenskart Junior and Lenskart Readers.
We accept all mediums of Online payment.
- Debit & Credit card – Visa/MasterCard and also American Express Cards
Yes creating an account has its advantages such as:
- You can make a purchase by only providing your email ID rather than filling in necessary details every time.
- You can view the entire history of your past orders, download invoices and also keep a track of your order
Please go to the login page and click on “Forgot password”. You will receive an email on your registered email ID with instructions on creating a new password.
Just click on the link “Sign up” available on the upper right hand corner of every page on our website – and it’s done!
Subscribe: Once you make an account, as default you will start receiving our alerts. Just enter your email ID and choose a password and leave the rest to us, you will never be left behind on the latest offers and promotions.
Unsubscribe: Simply mail us at “firstname.lastname@example.org” mentioning your email ID.
We will send a shipping confirmation email once your products are dispatched from our warehouse, post completion of production and quality check. Your pair of glasses will be delivered in 5-7 business days.
Currently we don't have any offline stores but we assure to provide the best quality services worldwide through our online portal.
Lenskart offers Buy One Get One scheme for all Eyewear essentials available on our website.
Unfortunately, prescriptions with prism power are not fulfillable in Lenskart.
Lenskart offers Free Shipping Worldwide
We are sorry to inform you but our courier partners don't deliver in P.O Box addresses, hence request you to update your physical address for hassle free delivery.
Lenskart provides 1 years warranty on all the products inclusive of frames and lenses.
- Manual Breakages/Physical damage
- Regular wear & tear
- Power issue reported post 30days of delivery
Lenskart offers 2 kind of bi-focal lenses:
- Premium Bi-Focal ( lens with Lines for Distance & Near Vision)
- Progressive lens also called as No Line Bi-focal ( For Near, Mid & Distance Vision)
Ofcourse! Astigmatism powers are termed as CYLINDER(Cyl) powers in prescriptions. Hence you may add your powers while placing an order for the products you like.
Lenskart provides 1,2 & 3 levels of Polarized Lens. Majorly we provide Level 3 and these are Dark tints 80% Protection from sun.